Privacy Policy

Last Updated: August 5, 2026

Nutrivive (“Nutrivive,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit, use, make a purchase from, or otherwise interact with nutriviveshop.com (the “Site”) or communicate with us regarding our products and services.

For purposes of this Privacy Policy, “Services” means the Site, our online store, our products, customer support, marketing communications, and any other services that link to this Privacy Policy.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy does not replace any rights or protections provided to you under applicable law.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Nutrivive and may include the following categories.

Information You Provide Directly

We may collect information that you provide when you:

• Place or attempt to place an order;

• Create or manage an account;

• Subscribe to emails, text messages, or other marketing communications;

• Contact customer support;

• Submit a review, survey response, or other content;

• Enter a promotion, giveaway, or loyalty program; or

• Otherwise communicate or interact with us.

This information may include:

• Name;

• Billing and shipping address;

• Email address;

• Telephone number;

• Account login details;

• Order and purchase information;

• Product preferences;

• Customer-service communications;

• Reviews, feedback, and survey responses;

• Marketing preferences; and

• Any other information you choose to provide.

Payment Information

When you make a purchase, payment information such as your payment-card number, expiration date, security code, billing information, or other financial details is collected and processed by Shopify and our authorized payment processors.

Nutrivive generally does not directly receive or store complete payment-card information.

Information Collected Automatically

When you access or use the Services, we and our service providers may automatically collect information about your device and activity, including:

• Internet Protocol address;

• Browser and device type;

• Operating system;

• Device identifiers;

• Language and time-zone settings;

• Referring and exit pages;

• Pages and products viewed;

• Links or advertisements clicked;

• Search activity;

• Shopping-cart activity;

• Approximate location based on your IP address;

• Dates and times of visits;

• Interactions with emails or text messages; and

• Other information about how you use the Services.

We may collect this information through cookies, pixels, tags, software development kits, local-storage technologies, server logs, and similar technologies.

Information Received from Other Sources

We may receive personal information from third parties, including:

• Shopify, which hosts and operates our online store;

• Payment processors;

• Shipping, fulfillment, and logistics providers;

• Fraud-prevention and security providers;

• Advertising and analytics providers;

• Social-media platforms;

• Email and text-message service providers;

• Customer-support platforms;

• Business partners and affiliates; and

• Publicly available sources.

The information we receive may include contact details, order information, transaction status, fraud-risk information, browsing or advertising information, and information regarding your interactions with third-party platforms.

2. How We Use Personal Information

We may use personal information for the following purposes:

Providing and Improving the Services

We use personal information to:

• Process and fulfill orders;

• Process payments and refunds;

• Provide order confirmations and shipping updates;

• Create and maintain customer accounts;

• Provide customer service;

• Respond to questions, complaints, and requests;

• Manage returns, replacements, cancellations, and disputes;

• Personalize your experience;

• Recommend products that may interest you;

• Maintain and improve the Site;

• Develop new products, features, and services; and

• Understand how customers use and interact with our Services.

Marketing and Advertising

Subject to applicable law and your choices, we may use personal information to:

• Send promotional emails or text messages;

• Inform you about products, discounts, offers, and promotions;

• Measure the effectiveness of our advertising;

• Display personalized or interest-based advertising;

• Build or measure advertising audiences; and

• Conduct marketing analytics.

You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. You may opt out of promotional text messages by following the instructions contained in the message, such as replying “STOP.”

Even after opting out of marketing communications, you may continue to receive non-promotional communications relating to your orders, account, customer-service requests, or other transactions.

Security and Fraud Prevention

We may use personal information to:

• Authenticate users and transactions;

• Detect, investigate, and prevent fraud;

• Protect customers, our business, and our service providers;

• Prevent unauthorized access, misuse, or illegal activity;

• Enforce our terms and policies; and

• Maintain the security and integrity of the Services.

Legal and Business Purposes

We may process personal information to:

• Comply with laws, regulations, court orders, and lawful government requests;

• Establish, exercise, or defend legal claims;

• Maintain business, tax, accounting, and transaction records;

• Enforce contracts and policies;

• Conduct audits and compliance reviews;

• Protect our rights, property, safety, customers, and others; and

• Complete or evaluate a merger, acquisition, financing, restructuring, sale, bankruptcy, or other business transaction.

3. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide its commerce platform, checkout services, fraud prevention, analytics, infrastructure, and related services.

Shopify may process your information in accordance with its own privacy notices and may use information collected through Shopify-powered stores to provide and improve its services, subject to applicable law and your available privacy choices.

Service Providers

We may disclose personal information to companies that perform services on our behalf, including:

• Payment processing;

• Website hosting;

• Order fulfillment;

• Product sourcing;

• Warehousing;

• Shipping and delivery;

• Customer support;

• Email and text-message delivery;

• Analytics;

• Advertising;

• Data storage;

• Cloud hosting;

• Information security;

• Fraud prevention;

• Accounting;

• Legal services; and

• Other business operations.

These providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law and their agreements with us.

Advertising and Analytics Partners

We may disclose or make certain information available to advertising, social-media, and analytics partners. This may include device information, cookie identifiers, IP addresses, browsing activity, interactions with advertisements, and information about purchases or products viewed.

These partners may use the information to measure advertising performance, provide analytics, create advertising audiences, or display advertisements based on your activity across websites and services.

Depending on where you live, some of these activities may be legally considered the “sale,” “sharing,” or use of personal information for targeted or cross-context behavioral advertising. See the “Your Privacy Rights and Choices” section below for information about available opt-out rights.

Business and Legal Disclosures

We may disclose information:

• To comply with applicable law or legal process;

• In response to lawful requests from courts, regulators, law-enforcement agencies, or government authorities;

• To investigate or prevent fraud, security incidents, or unlawful activity;

• To protect our rights, customers, business, property, or safety;

• In connection with an actual or proposed merger, acquisition, sale, financing, restructuring, bankruptcy, or transfer of assets; or

• With your consent or at your direction.

4. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the Site, remember your preferences, understand how the Services are used, maintain security, analyze performance, and support advertising.

The types of cookies and technologies used may include:

• Strictly necessary technologies, which are required for checkout, security, account access, shopping-cart functionality, and core Site operations;

• Functional technologies, which remember your settings and preferences;

• Analytics technologies, which help us understand Site usage and performance; and

• Advertising technologies, which help us measure campaigns and provide relevant advertisements.

You may be able to manage cookies through your browser settings and, where available, through the cookie-preference or customer-privacy controls displayed on our Site. Blocking certain cookies may affect Site functionality, prevent products from remaining in your cart, or interfere with checkout and account features.

Your browser or device may also provide settings that allow you to limit tracking. Because browser signals and legal requirements continue to evolve, our response to signals such as Global Privacy Control may depend on the jurisdiction and the technical configuration of the Site.

5. Sale, Sharing, and Targeted Advertising

Nutrivive does not sell personal information in exchange for money.

However, our use of certain advertising, analytics, cookies, and social-media technologies may be considered a “sale” or “sharing” of personal information, or processing for targeted advertising, under certain privacy laws.

Where required by applicable law, you may opt out of these activities through the customer-privacy or data-sharing opt-out link available on the Site. You may also contact us using the information provided below.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services;

• Complete transactions;

• Maintain your account;

• Meet contractual obligations;

• Resolve disputes;

• Prevent fraud and abuse;

• Enforce our agreements;

• Maintain appropriate business and financial records; and

• Comply with legal, tax, accounting, regulatory, and reporting obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, the sensitivity of the information, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and our technical capabilities.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, database, or method of electronic transmission is completely secure. We cannot guarantee the absolute security of personal information transmitted to or through the Services.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account or personal information has been compromised.

8. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request confirmation of whether we process your personal information;

• Request access to the personal information we maintain about you;

• Request correction of inaccurate personal information;

• Request deletion of personal information;

• Obtain a portable copy of certain personal information;

• Restrict or object to certain processing;

• Opt out of the sale or sharing of personal information;

• Opt out of targeted or cross-context behavioral advertising;

• Withdraw consent where processing is based on consent;

• Opt out of promotional emails or text messages;

• Appeal a decision concerning a privacy request; and

• Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.

These rights are not absolute and may be limited by applicable law. For example, we may retain information when necessary to complete transactions, comply with legal obligations, prevent fraud, maintain security, or establish or defend legal claims.

Submitting a Privacy Request

To submit a privacy request, contact us at:

Email: support@nutriviveshop.com
Website: nutriviveshop.com

Please describe the right you wish to exercise and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing a request. Verification may require confirming information associated with your account, purchase history, email address, or another identifier. We will only use information submitted for verification to verify and respond to your request.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require evidence of the agent’s authority and may ask you to verify your identity directly.

We will respond within the period required by applicable law. We may deny or limit a request when permitted by law and will provide an explanation when legally required.

9. California Privacy Notice

This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers, such as names, email addresses, telephone numbers, postal addresses, IP addresses, and account identifiers;

• Customer-record information, such as contact, billing, and payment-related information;

• Commercial information, such as products viewed, purchase history, shopping-cart activity, and order details;

• Internet or electronic-network activity, such as browsing activity and interactions with the Site or advertisements;

• Approximate geolocation information derived from an IP address;

• Audio, electronic, or similar information, such as customer-support communications;

• Inferences regarding product interests or preferences; and

• Sensitive personal information, such as account credentials or payment information, when applicable.

We collect these categories from customers, devices, Shopify, service providers, advertising partners, analytics partners, social-media platforms, and other sources described in this Privacy Policy.

We use and disclose these categories for the business and commercial purposes described in the sections titled “How We Use Personal Information” and “How We Disclose Personal Information.”

We do not use or disclose sensitive personal information for purposes that require a right to limit under California law, unless otherwise disclosed at the time of collection.

California residents may have the right to know, access, correct, or delete personal information and to opt out of the sale or sharing of personal information. We will not unlawfully discriminate against you for exercising these rights.

10. International Visitors

If you access the Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States, Canada, and other countries where Nutrivive, Shopify, or our service providers operate.

These countries may have privacy laws that differ from the laws of your country. Where required, we or our service providers will use recognized legal safeguards for international transfers of personal information.

Residents of the European Economic Area, United Kingdom, or Switzerland may also have the right to lodge a complaint with the applicable data-protection authority.

Where applicable, we process personal information based on one or more of the following legal grounds:

• Performance of a contract, such as processing and delivering an order;

• Compliance with a legal obligation;

• Our legitimate interests, such as operating, securing, improving, and marketing our business, provided those interests are not overridden by your rights;

• Protection of vital interests; or

• Your consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that occurred before consent was withdrawn.

11. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13.

Our products are intended to be purchased by adults. Individuals under the age of majority in their jurisdiction should use the Services only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate authorization, contact us so that we can review and, where appropriate, delete the information.

12. Health and Supplement Information

Nutrivive sells dietary supplements and related wellness products. We do not intend to collect medical records, diagnoses, or other regulated health information through the Site unless specifically stated at the time of collection.

Information you voluntarily provide in product reviews, surveys, support messages, or other communications may include information about your health, wellness goals, allergies, dietary preferences, or supplement use. Please do not submit sensitive health information that is unnecessary for us to address your request.

Unless expressly stated otherwise, Nutrivive is not a healthcare provider, and information collected through the Services is not governed by the Health Insurance Portability and Accountability Act solely because it relates to health or wellness.

13. Third-Party Websites and Services

The Services may contain links to websites, applications, social-media platforms, or services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of third parties. Your interactions with third-party services are governed by their own terms and privacy policies. We encourage you to review those policies before providing personal information.

14. User-Generated Content

If you submit a product review, testimonial, photograph, social-media post, or other public content, that information may be visible to other users and the public.

Please avoid including personal information or sensitive information in content that you intend to make public. Once information is publicly available, we may not be able to control how others use, copy, or distribute it.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, Services, legal obligations, or other operational reasons.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top. Where required by law, we may provide additional notice or request your consent before a material change takes effect.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, contact us at:

Nutrivive
Website: nutriviveshop.com
Email: support@nutriviveshop.com