Shipping policy

Every order ships free, leaves our warehouse within 24 hours on business days, and arrives in 3 to 7 business days.

Shipping cost

Shipping is free on every order, with no minimum purchase.

Processing time

Orders placed on business days (Monday to Friday, excluding public holidays) are processed and shipped within 24 hours. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Most orders arrive within 3 to 7 business days after they ship. Delivery times are estimates, not guarantees. Carrier delays, severe weather and peak seasons can occasionally add a few days.

Order tracking

As soon as your order ships, we email you a confirmation with a tracking number. Tracking can take up to 48 hours to show updates after the label is created. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us.

Address changes and errors

Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible. We can update the address only before the order ships. We aren't responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.

Lost, stolen or delayed packages

If your tracking shows your package as delivered but you can't find it, check with neighbors and around your property, and wait one business day, as carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us within 14 days of the delivery date and we'll work with the carrier to resolve it.

If your package hasn't arrived within 10 business days of shipping, contact us and we'll look into it.

Damaged packages

If your order arrives damaged, email us within 14 days of delivery with your order number and photos of the damage. We'll send a replacement or issue a refund at no cost to you.

International orders

Orders shipped outside the United States may take longer to arrive. Any customs duties, taxes or import fees charged by the destination country are the customer's responsibility.

Contact

Questions about shipping? Email us at support@nutriviveshop.com. We reply within 1 business day.